Product Support & Helpdesk for ELO Document Management System
Provide functional product support to clients and partners
Manage & maintain support ticketing system
Support Sales and Consulting team
North Sydney Location
ELO Digital Office is one of the world's leading developers of
DMS / ECM software. Made in Germany, ELO’s solutions combine
latest technologies with user friendliness.
belongs to the Tier One providers in the market space. The
Australian subsidiary is part of this large organisation
represented in over 35 countries.
With customers in industries such as Mining, Aviation,
Professional Services as well as Federal and State Governments
ELO Australia is the rising star in the Asia Pacific Region.
To strengthen our team we are looking for an experienced Software
Product Support Specialist preferably
with document management experience.
The role includes:
- Provide functional product support to
clients and partners
- Manage and maintain support ticketing system
- Install ELO software
- Support Sales and Consulting team
- Maintain ELO’s own IT structure
Demonstrated experiences / skills in the following areas are
requirement for the job:
successful product support role
- Excellent MS
Office and MS Server knowledge
- Windows PC
and Server OS
- IT Network
- SQL database
Basic understanding of VB scripting or Java scripting would be
Because your role includes liaison with clients, business
partners and users, excellent oral and written communication
skills are paramount for this role.
You're able to create
good documentation and are a diligent and well organised
You know how to install software programmes and feel
comfortable in the Windows PC and Server environment.
As part of your routines you will regularly support the
company’s management, internal and external sales teams as
well as ELO’s technical consulting team.
The right candidate will be a member of a dynamic team of IT
professionals who will create solutions for ELO’s clients in
various industries within the Asia Pacific Region. Your team
spirit and willingness to deliver are proven in prior
positions. You want to learn new processes and have
demonstrated longevity in your previous employments.
The detailed package will be negotiated according to your
knowledge and experience.
If you are looking for long-term employment and meet our skill
requirements we would like to hear from you.
Please send your application to email@example.com
Your application will be handled with utmost
ELO Digital Office AU/NZ Pty Ltd is a member of the ELO
group of companies.
No agencies please!