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With ELO, W.I.R makes more efficient use of its resources and optimises collaboration between headquarters and external locations. Information on customers is available across the company, and is simply integrated into the operative system at W.I.R. That saves a great deal of time for the staff, which they can use for excellent customer service.
Digital networking in the global age demands flexibility – flexible and adaptable technologies, but also a flexible working world. The W.I.R/IRW group of companies, one of the leading HR and industrial service providers in Germany, meets these needs with 57 branches around the country. The group’s activities include HR recruitment, temporary staffing, "try & hire" and industrial services, maintenance, outsourcing and project activities for almost every sector and industry.
W.I.R is gradually expanding its branches. Bearing this continual expansion in mind, the company decided to process its administration centrally in the Erkrath head office near Düsseldorf and to optimise these processes. In the past, for example, the entire applicant, employee and customer administration was carried out by the individual branch offices. The processes were often time-intensive, prone to mistakes and far from transparent. W.I.R was looking for a solution to optimise the processes, make more efficient use of resources and support cooperation between its head office and the external locations. The information had to be available across the entire company. The solution had to be easy to integrate into the operative system at W.I.R. Plus, the company wanted to guide and support its internal processes through workflows. After evaluating ten providers, W.I.R decided on ELOprofessional. The enterprise content management (ECM) solution met all their needs in the standard package – and they were particularly impressed by the excellent automatic process support.
Having decided on ELO, the company rolled the system out across the board in only four months, taking only one day to install the solution in each branch office. And the user training was just as fast, due to ELOprofessional’s intuitive user interface. On the following day, the staff were accompanied in using the new solution, and were then perfectly capable of working independently with the application. The ECM solution now supports the company’s entire operations in applicant, HR and client management. In parallel, a test environment was put online. All users can run through the processes there, giving them a chance to continually optimise and adapt new requirements to the system.
Documents in the branch offices are now given a barcode, scanned and sent to the Erkrath head office via an online file router. There, the barcode is used to identify the type of document and where it comes from. On this basis, the correct workflow is automatically started for the respective task, presenting the documents to the responsible central administration employee at every stage. The required procedural information is read directly from a database containing the W.I.R process descriptions. The employee can then check the document, accept it or reject it and also request additional information from the branch office as required. All the communication takes place online. The branch employee thus receives immediate feedback from the central admin department, and can use this information during an applicant interview, for example. That saves a huge amount of time for W.I.R.
"All our administration now takes place at our Erkrath headquarters. The branch offices can concentrate on placing and managing staff and recruits. That means we save valuable time and resources. At the same time, we can manage capacity fluctuation in the individual branches much better," explains the head of IT and Organisation, Peter Friedrich. The quality of work has improved sustainably. "Previously, some of the branches had different working methods. Through the workflow guidance in ELOprofessional, they are now integrated into standard processes, which has significantly reduced the number of errors," Peter Friedrich adds. "Via the process description database, we can automatically generate dynamic workflows."
ELOprofessional has more than proved itself in only a short time. The application is set to be extended in future. W.I.R plans to integrate its accounts department and the areas of work safety, administration and management. An integration into the Microsoft Sharepoint portal server as an intranet and customer portal solution is also on the cards. Plus, the sister company IRW – Industriedienstleistung Reinigung und Wartung, a specialist company for industrial services, will also be integrated into the new solution. This will help coordinate processes and services between the two companies even better in future. "Implementing this centralised solution was a huge step forwards for us," comments Peter Friedrich. "With the new technology and methods, our users can work much faster and more efficiently across the entire company."
"With ELOprofessional, we have perfectly coordinated software technologies, the right workflows and a robust overall concept that supports our operations on an optimum and reliable basis." Peter Friedrich, Head of IT and Organisation Project Manager
"All administration now takes place in our Erkrath headquarters. The branch offices can concentrate on placing and managing staff and recruits. That means we save valuable time and resources. At the same time, we can manage capacity fluctuation in the individual branches much better." Peter Friedrich, Head of IT and Organisation Project Manager
"Previously, some of the branches had different working methods. Through the workflow guidance in ELOprofessional, they are now integrated into standard processes, which has significantly reduced the number of errors." Peter Friedrich, Head of IT and Organisation Project Manager
"Implementing this centralised solution was a huge step forwards for us. With the new technology and methods, our users can work much faster and more efficiently across the entire company." Peter Friedrich, Head of IT and Organisation Project Manager
